Privacy Policy

1. Introduction

CompareYourOptions.com.au is owned and operated by Trustee for Keystone Heritage Trust (ABN 83 164 418 663) ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name (first name and last name)
• Email address
• Mobile phone number
• Postcode/location
• Information about your energy usage (e.g., monthly electricity bill)
• Information about your existing solar system (if applicable)
• Product preferences and comparison choices

Information collected automatically:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Provide personalised comparison results and recommendations
• Process your enquiries and requests
• Connect you with relevant energy solution providers
• Send you quotes and pricing information
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Sharing Your Information

We may share your personal information with:

• Energy solution providers and installers who can assist with your enquiry
• Service providers who help us operate our website and business
• Professional advisers (e.g., lawyers, accountants)
• Government authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure (HTTPS) connections for data transmission
• Restricted access to personal information
• Regular security assessments
• Staff training on privacy and data protection

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide relevant content

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Make a complaint about our handling of your information

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.

9. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

12. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):